Shipping & Returns

A service you can rely on

Postage Charges:

United Kingdom including Channel Islands & Isle of Man.
– FREE UK Delivery.

Europe
Orders between:
£0.00 and £39.99 – Postal Charge £6.95
£40.00 and above – Postal Charge £17.45 (Tracked)

Rest of the World (including USA, Canada, Australia etc)
Orders between:

£0.00 and £99.99 – Postal Charge £17.95 (Tracked)
£100.00 and £199.99 – Postal Charge £27.50 (Tracked)
£200.00 and above – Postal Charge £66.45 (Tracked)

Please note that any order that weighs more than 2kg will be shipped in multiple deliveries i.e. more than one package, all sent at the same time.


Delivery Times:

United Kingdom
Normally within 2 working days by Royal Mail 1st Class
Europe
Normally within 7 working by Royal Mail Airmail Service.
Rest of the World (including USA, Canada, Australia etc)
By Royal Mail Airmail Service (end delivery normally takes between 7 – 20 working days but does vary depending on local service delivery).


Local Taxes:

In several countries (outside the UK and EU Countries):

  • Please be aware that local import taxes and duties may be claimed by your local government.
  • We do not have knowledge of any possible local taxes and you are advised to seek details of taxes in the Country where the goods are being shipped
  • Tucked In is not responsible for payment of these taxes and fall directly to the receiver of goods.

Refunds & Returns

At Tucked In, we know that our refunds & returns policy is important to our customers. We do everything we can to make your shopping experience with us as satisfying as possible, and that includes refunds & returns. Below you will find our policies in this respect. If you are in any doubt, do not hesitate to contact us. Thank you.

Consumer Rights:

You may cancel a contract at any time within 14 working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy. To cancel a contract, you must return the item to us in the same condition in which you received it, and at your own cost and risk.

Refunds Policy:

Reasons for returning an item to Tucked In for refund may include:

a) You have cancelled the contract, as above.
b) The item is faulty.

On receipt, we will examine the returned item and will notify you of your refund via e-mail within a reasonable period of time. We will endeavour to refund any money received from you for the item using the same method originally used by you to pay for your purchase. We will action the refund as soon as possible, usually within five days and in any case, within 30 days following return of the item. We do not refund the costs of returning an item unless the item is faulty. The items remain your responsibility until they are safely received by us. If the items suffer any damage on return, then we reserve the right to withhold all or part of the refund.

Returns Policy:

If you are not satisfied with the item, you can return for an exchange or refund within 14 days. We will happily exchange items. To claim a refund (in accordance with our Refunds Policy), you must have cancelled the contract in accordance with the terms outlined in Consumer Rights above. In all circumstances, the item must be returned in their original condition. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending and returning the item.

Warranty

CLOTHING: Tucked In generally grants a class-leading absolute maximum of 100 days warranty on clothing in regard to material or production defects from date of purchase.

General warranty of clothing is only granted with errors due to fabrication. Warranty request are only accepted after consultation. Normal wear-and-tear and uncommon use of textiles is not eligible for return. Please examine clothing before washing for proper fit and any damages.

Summary

We are dedicated to making shopping with Tucked in a very satisfying experience. Thank you for your interest in Tucked In.

The return address is: Tucked In, 33 Sixpenny Close, Poole Dorset. BH12 4BF. England

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